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Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement

Company Details

Company Name: Santa’s success story is based on the philosophy of just organize, but also to recommend and provide the right kind of solution to the client’s need, so that the client achieves maximum mileage resulting in complete customer satisfaction. Truly professional, in shouldering and shaping on client’s aspiration of business excellence, has a young and energetic group to handle and execute various business exercises. Have different departments to handle the things in proper way.
Year of Establishment: 1999

Required Skills

Nature of Business: Full-Time
Sectoral Experience:
Performance Criteria:
Organisational Knowledge & Understanding:
Technical Knowledge:
Generic Skills:
Professional Skills:
Technical Skills:

Candidate Profile

Seniority Level: Entry Level
Min Qualification: ITI / Polytechnic / Diploma
Max Qualification: Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 21 year
Max Age Limit (in years): 40 year
Work Experience: 2 year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Annual CTC to (in lakhs): 8.50
Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits:

Others

Work Timing / Shift Duration / Night Shift: Day Shift
Own Vehicle Required: No

Job Assessment

Assessment 00:10:00

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