Responsibilities:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.

Company Details

Company Name: Nj Technologies is one of the vibrant consulting firm specializing in BPO, KPO, LPO, ITES domain. We are the preferred vendor for more than 150 clients in BPO/ BPM Domain, now venturing in Technology Domain as well.
Year of Establishment: 2019

Required Skills

Nature of Business: Full-Time
Sectoral Experience:
Performance Criteria:
Organisational Knowledge & Understanding:
Technical Knowledge:
Generic Skills:
Professional Skills:
Technical Skills:

Candidate Profile

Seniority Level: Entry Level
Min Qualification: ITI / Polytechnic / Diploma
Max Qualification: Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 21 year
Max Age Limit (in years): 40 year
Work Experience: year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Annual CTC to (in lakhs): 3.00
Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits:

Others

Work Timing / Shift Duration / Night Shift: Day Shift
Own Vehicle Required: No

Job Assessment

Assessment 00:10:00

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