Responsibilities:

• Conducting skills gap analyses to identify areas of improvement: Determine training needs by
  shadowing the Sales Team; observing sales encounters; studying sales results reports; conferring with sales managers.
• Designing training curricula within time and budget constraints
• Producing physical and digital educational material (e.g. videos and case studies)
• Develop individual results by maintaining policy and procedure resources; providing coaching;
  conducting training sessions; developing outcome improvement resources.
• Improve training effectiveness by developing new approaches and techniques; making support
  readily available; integrating support with routine job functions.
• Participate and support Sales Onboarding and facilitate new hire training as needed working
  with Onboarding Program Manager.
• Mentor team members through blended learning approaches to increase knowledge and
  execution of effective sales practices and delivery.
• Increase sales conversion ratios and velocity through 1:1 reviews with members in the Sales
  Team; participate in customer facing conversations when appropriate.
• Support initiative-based learning (e.g. introductions of new products, messaging, techniques or
  sales playbooks) as a field enthusiast and subject matter specialist for the Sales Team.
• Collaborate with first-line managers to jointly create development plans for assigned team
  members.
• Define KPIs and measurements of success as it relates to sales performance for all training and
  coaching needs.
• Design, create and execute skills certification programs per audience needs in partnership with
  leadership.
• Apply blended learning approaches and new technologies to help scale and engage training
  programs.
• Maintain and continuously improve training content through our LMS and content management systems to ensure the most up to date information is easily accessible by our Sales organization.
• Partner with Service Team & Employee Training Team to ensure alignment and drive exceptional