Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions

Company Details

Company Name: We build leading edge infrastructure within your organisation to ensure you have access to the right people in the right place at the right time. Our first step though, is to really get to know you and your business listen to your challenges and work with you to come up with an approach that delivers a real difference.
Year of Establishment: 2021

Required Skills

Nature of Business: Full-Time
Sectoral Experience:
Performance Criteria:
Organisational Knowledge & Understanding:
Technical Knowledge:
Generic Skills:
Professional Skills:
Technical Skills:

Candidate Profile

Seniority Level: Entry Level
Min Qualification: 11th to 12th
Max Qualification: Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 23 year
Max Age Limit (in years): 40 year
Work Experience: 0.6 year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Annual CTC from (in lakhs): 2.16
Annual CTC to (in lakhs): 2.40
Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits:

Others

Work Timing / Shift Duration / Night Shift: Day and Night Shift
Own Vehicle Required: No

Job Assessment

Assessment 00:10:00

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Welcome to Erekrut

Erekrut helps you create an effective customised recruitment process. You know what you need. You can set filtration based on your individual requirements, right from the beginning. You customize application process. You guide candidates to pass through different level of assessments. You do video interviews.

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