 Identifying, analysing, and initiating the escalation process in an organisation based on
the escalation criteria specified by the organisation
 Coordinating with the customers over call/ email for developing an escalation solution
plan as per their requirements, adding additional resources for escalation process if
required, and developing a resolution accordingly.
 Updating and maintaining escalation process records at each stage, updating the same in
management data, and reviewing and adjusting the escalation process accordingly
 Informing the customer about the escalation performance metrics, reviewing the root
cause of escalation for improving the process
 Reviewing complaints/ escalation on Social Media like FB/ Instagram/ Twitter and also
on Freshdesk.
 Resolving Consumer Forum complaints.

Company Details

Company Name: Rentickle is one of the largest & fastest growing companies in the online rental space & has served close to 30,000+ B2C and B2B consumers. Founded by two industry veterans, Amit Sodhi (ISB Hyd, Ex. Director-BD, HT Media) and Vineet Chawla (Ex. CEO, Hongkong Winalite Group), and funded by Singapore based investors, the Company has established a leadership position in its sector in a short span of three years. Rentickle has established the brand in the marketplace and has been awarded Super Startup of the Year by SuperBrands and Brand Of the Year by Silicon India. In the Startup category, Rentickle has topped the list for Workplace Culture backed by BusinessWorld. The company has won The Economic Times Promising Brand 2018 and TECHTORS by BW Businessworld. The company has been recently awarded the title of 18 Startups to look at in 2018-2019 by Insights Success Magazine. The company has aggressive plans to expand into more geographies & product categories with a vision to become the largest online rental platform by 2022. Website: http://bit.ly/HRRentickle
Nature of Business: Human Resource
Year of Establishment: 2020

Required Skills

Nature of Business: Full-Time
Sectoral Experience: 0-2 years
Performance Criteria:
Organisational Knowledge & Understanding:
Technical Knowledge:
Generic Skills:  Proven sales or escalation handling experience  Strong phone contact handling skills and active listening  Customer orientation and ability to adapt/respond to different types of characters  Excellent communication (Both written & verbal)  Ability to multi-task, prioritize, and manage time effectively
Professional Skills:
Technical Skills:

Candidate Profile

Seniority Level: Entry Level
Min Qualification: Graduate
Max Qualification: Post Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Work Experience: 0-2 years year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits: Compensation: As per industry Standards

Others

Work Timing / Shift Duration / Night Shift: Day Shift
Documents Required for Joining: Academic Qualification Certificate, Signed Resume, Address Proof (Permanent / Current) , Pan Card, Latest Photographs
Own Vehicle Required: Yes

Job Assessment

Assessment 00:10:00

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