• Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Company Details

Company Name: Rentickle is one of the largest & fastest growing companies in the online rental space & has served close to 30,000+ B2C and B2B consumers. Founded by two industry veterans, Amit Sodhi (ISB Hyd, Ex. Director-BD, HT Media) and Vineet Chawla (Ex. CEO, Hongkong Winalite Group), and funded by Singapore based investors, the Company has established a leadership position in its sector in a short span of three years. Rentickle has established the brand in the marketplace and has been awarded Super Startup of the Year by SuperBrands and Brand Of the Year by Silicon India. In the Startup category, Rentickle has topped the list for Workplace Culture backed by BusinessWorld. The company has won The Economic Times Promising Brand 2018 and TECHTORS by BW Businessworld. The company has also been awarded the title of 18 Startups to look at in 2018-2019 by Insights Success Magazine. The company has aggressive plans to expand into more geographies & product categories with a vision to become the largest online rental platform by 2022.
Nature of Business: Human Resource
Year of Establishment: 2020

Required Skills

Nature of Business: Full-Time
Sectoral Experience: 0-2 Years
Performance Criteria:
Organisational Knowledge & Understanding:
Technical Knowledge: Excellent communication (Both written & verbal)
Generic Skills: Strong phone contact handling skills and active listening Enter Communication related skills required
Professional Skills: Proven customer support experience or experience as a client service representative (0- 2 years) Ability to multi-task, prioritize, and manage time effectively
Technical Skills: Excellent communication (Both written & verbal)

Candidate Profile

Seniority Level: Entry Level
Min Qualification: Graduate
Max Qualification: Post Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 22 year
Max Age Limit (in years): 45 year
Work Experience: Proven customer support experience or experience as a client service representative (0- 2 years) year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits: Compensation As per industry Standards

Others

Work Timing / Shift Duration / Night Shift: Day Shift
Own Vehicle Required: Yes

Job Assessment

Assessment 00:10:00

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