Role and Responsibility

  • Conduct NHT batches for multiple process and manage OJT
  • Prepare or modify training content, TNI,PKT completion and KRA/KPI
  • Creating contents for training / Dashboard preparation
  • Develop and / or deliver domain centric Training Content in specific to the domain, Function and/or Process
  • Train the associates for objection handling as well as other aspects
  • Responsible for performing gap analysis and identifying knowledge gaps around both Content and Delivery
  • Create and / or manage the mechanism of certification of employees at all levels within the account
  • Create and Update Process Documents, Training Collaterals, Databases and Trackers
  • Work closely with Process Excellence teams to identify knowledge gaps and undertake improvement projects
  • Thoughput Calculation & FAP
  • Co-ordinate between the Training and Operations stakeholders to ensure timely reporting and governance of training activities
  • Interdepartmental Communication & Co-ordination

Company Details

Company Name: CAREER 4 YOU is a Placement firm located in Mumbai. We provide you with Human Resource Solutions that are well researched. Our intention is not only to support organisations but also help individuals growth. We offer free placements from a wide range of jobs in the BPO sector. CAREER 4 YOU view’s, the people function of various organisations with the changing world, industries, societies and people in mind. Hence any individual or organization seeking help is never left unaided and is shown or advised a beneficial growth path. We are committed to Human Resource function that is integrated with business objectives.
Year of Establishment: 2021

Required Skills

Nature of Business: Full-Time
Sectoral Experience: 2 years of experience as Trainer on papers, Candidates should have experience in US Collection International Bpo only
Organisational Knowledge & Understanding:
Technical Knowledge:
Generic Skills: Excellent communication skills required (B29)
Professional Skills:
Technical Skills:

Candidate Profile

Seniority Level: Entry Level
Min Qualification: Graduate
Max Qualification: Post Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 20 year
Max Age Limit (in years): 35 year
Work Experience: 2 years of experience as Trainer on papers, Candidates should have experience in US Collection International Bpo only year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Annual CTC from (in lakhs): 5
Annual CTC to (in lakhs): 7
Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits:

Others

Work Timing / Shift Duration / Night Shift: Any 9 hours shift between 5:30 pm to 6:30 am/8:30 pm to 5: 30 am, Alternate Saturdays and Sundays fixed off
Own Vehicle Required: No

Job Assessment

Assessment 00:10:00

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