Brief Introduction about yourself
Ensure to comply with all DGCA regulations and keep all the required licenses up-to-date.
Following your agreement to your best abilities and ensure you drive all ethical practices.
Be always medically fit and follow all your rest regulations to comply with flying duties.
Be responsible to follow all your roster guidelines and adhere to all reporting’s on time.
Ensuring you know all your circulations and be knowledgeable on your product & service.
Fulfill all regulations on-time and ensure you follow all standard operating procedures.
Comply with all Service Level Agreement and adhere to all best practices at all times.
Attending every flight Briefing on time and be able to share all the knowledge updates.
Reporting to Flight on time and preparing the Flight for takeoff by ensuring the Aircraft is clean and fresh. Ensuring your catering is correct and complete all your safety checks.
You have to ensure you will keep your grooming image at its best and always look fresh.
Always connect with your Customers with exemplary customer service standards and offer to always help and show that you care for them by being friendly. Build on creating a great environment with your positive attitude and drive our culture for each other.
You have to ensure that you have briefed all customers on all safety and security guidelines.
Be able to answer all queries raised by the Customers and always share the right information.
At all times follow all guidelines and be mindful to takeover any emergencies.
Be confident in making announcements whenever required and show confidence.
Bring in the finest Customer delight factor, wherein you will display your passion to be people centric and above all present the best version of you in dealing with them.
Create WOW moments for your customers and celebrate their journey together.
Display the highest standards in handing and presenting food and beverage.
Ensure you will follow all service guidelines and take ownership onboard to make sure all customers are served and their demands are met.
Give particular attention to passengers with special needs (children, disabled, elders etc).
Displaying courteous attitude and always be helpful towards your customers.
Be able to always provide assistance to your customers’ needs on time will be your priority and also monitor the cabin during and after service.
Monitoring the cabin throughout the flight and keep the aircraft clean at all times.
Always promote the airline as a brand and share all the options available which will enhance their overall experience. Be able to sell the extra services onboard.
Demonstrated all your safety, Security and First Aid related duties and be vigilant at all times.
Always follow the code of conduct and ensure to practice only ethical practices at all times.
Make note of all special request from customers and deliver the same.
Always thank your customers before landing and bid farewell to see them again.
After flight ensure you finish all reports and requirement’s before you sign off.
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