Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Company Details

Company Name: We are Sath Outsourcing Services Pvt. Ltd. Human Resource Solutions is the fastest growing human resource management solutions provider in central India, Head Office in Nagpur. We offer best-in -class services in Recruitment, Payroll Solution, Manpower Outsourcing Solution and Complete Contractual (Third Party Payroll) Manpower Solutions as per minimum wages act state wise. Selection/Placement is done to over 200+ clients across the country to a clientele including leading MNCs and large Indian firms across Retail, Telecom, FMCG, E-Commerce, BFSI, Banking, Manufacturing, BPO/ITES, and Agriculture, Insurance, Media, Oil & Gas, Healthcare, Life-sciences, Pharmaceutical, Hospitality, Education sectors.As on Nov 2018 over 10,000+ candidates are placed with 200+ clients in general staffing across India We have an efficient and responsive recruitment and selection process that provides flexible in the fields of temporary, flexible and contract placements. Our teams have employed this essential recruitment and selection processes tools to deliver excellence across various activities in the human resource management. Since then, it has become popular amongst companies and Job seekers nationwide.
Year of Establishment: 2014

Required Skills

Nature of Business: Full-Time
Sectoral Experience: 2 Years of experience in international voice process
Performance Criteria: Maintaining records of transactions and interactions
Organisational Knowledge & Understanding:
Technical Knowledge:
Generic Skills:
Professional Skills:
Technical Skills:

Candidate Profile

Seniority Level: Entry Level
Min Qualification: Graduate
Max Qualification: Post Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 23 year
Max Age Limit (in years): 40 year
Work Experience: 2 Years of experience year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Annual CTC from (in lakhs): 2.40
Annual CTC to (in lakhs): 3.84
Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits:

Others

Work Timing / Shift Duration / Night Shift: Night Shift (Work from home for 3 to 4 Months)
Own Vehicle Required: No

Job Assessment

Assessment 00:10:00

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