Brief Introduction about yourself
Handling IT helpdesk Inbound calls from the various EOS CCA office sites.
Logging IT trouble shooting tickets basis the calls handled.
To give an instant solutions over the phone.
If required taking remote access of the user’s desktop to provide solutions.
Passwords unlock and reset of the user’s desktop, email and other accesses.
Installation and solving problems related to web browser like IE, Chrome and Firefox, MS outlook and various other applications.
Install network printers.
To solve problems on network drives.
Handling other new situations that may arise.
Sharing information with India team and US counter parts.
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