Responsibility:-

  • Be in charge of running and managing the call center daily
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the call center
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Recommend and purchase gadgets to enhance job performance at the call center
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Company Details

Company Name: Moving Ahead Placement is a leading service provider of recruitment and training needs providing exceptional services to our clients and job seekers across the country.Established in the Year 2019 we at Moving Ahead Placement are a professionally managed placement and training consultancy firm with network across India.
Year of Establishment: 2019

Required Skills

Nature of Business: Full-Time
Sectoral Experience: Minimum 6 Month Outbound Experience
Performance Criteria:
Organisational Knowledge & Understanding:
Technical Knowledge:
Generic Skills: Good Communication Skill Required
Professional Skills:
Technical Skills:

Candidate Profile

Seniority Level: Entry Level
Min Qualification: 11th to 12th
Max Qualification: Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 20 year
Max Age Limit (in years): 40 year
Work Experience: Minimum 6 Months year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Annual CTC to (in lakhs): 2.52
Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits:

Others

Work Timing / Shift Duration / Night Shift:
Own Vehicle Required: No

Job Assessment

Assessment 00:10:00

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