Responsibilities: 

  • Working more independently and from a standard protocol to respond to
  • Customer issues. Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead.

Company Details

Company Name: A national Business Process Outsourcing company that is proud to have a strong customer base of government and corporate clients. Source One Management was founded in 1985 by it owners, Salvador Gomez, President and CEO, and Ruth McKinney, Executive Vice President and Chief Operating Officer. Source One is headquartered in Denver, Colorado, with operations in 21 states. We provide the management and line staffing for all of our clients' select records management, information management, back-office and administrative support business processes. We manage the processes and take responsibility for not only staffing and managing the business process, but the business deliverables that are produced and result from these processes. Source One provides tailored records management solutions that include e-discovery solutions as well as e-FOIA solutions. Our objectives are always to significantly cut costs while increasing productivity and improving quality.
Year of Establishment: 1985

Required Skills

Nature of Business: Full-Time
Sectoral Experience: Fresher to 2 yrs experience
Performance Criteria: Experience in customer facing role either remote or face to face.
Organisational Knowledge & Understanding: Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Technical Knowledge: Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Generic Skills: Superior skills in both written and verbal communication.
Professional Skills: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
Technical Skills: Knowledge of Knowledge Management Systems and appropriate documentation to the system.

Candidate Profile

Seniority Level: Entry Level
Min Qualification: ITI / Polytechnic / Diploma
Max Qualification: Post Graduate
Specific Qualification / Degree required:
Gender Preference: No Preference
Min Age Limit (in years): 23 year
Max Age Limit (in years): 40 year
Work Experience: Fresher to 2 yrs experience year
Language Proficiency Required for: Hindi, English

Remuneration & Benefits

Annual CTC from (in lakhs): 2.6
Annual CTC to (in lakhs): 4.5
Accommodation Benefits:
Meals Benefits:
Transport Benefits:
Incentives:
PF:
Mediclaim:
Insurance:
ESI:
Other Benefits:

Others

Work Timing / Shift Duration / Night Shift: Day Shift
Own Vehicle Required: No

Job Assessment

Assessment 00:10:00

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