Responsibilities:

• Creating achievable sales goals that grow progressively larger over time.
• Informing staff of individual and overall sales targets to promote accountability within the team.
• Assigning shifts in accordance with the target market’s availability.
• Updating customers’ details on our database, and then sharing this information with staff.
• Tending to highly technical or serious questions and complaints.
• Training new hires and monitoring current staff to ensure consistency in performance.
• Freeing the workplace from noise and other interruptions that could distract staff and clients.
• Performing regular checks on telephone connections to ensure that these work perfectly.
• Reporting on salient achievements and impediments.